Relevance
If you buy tickets online or become an annual pass holder, use our app, sign up for activities, organise an event, invite Technopolis to your event or school, enter a competition or receive newsletters, we need your data in order to provide you with these services. We also use your data to improve our service offering.
Transparency
We will give you timely and transparent information about the data we collect, what we use it for, the grounds on which we do so and how long we keep it for.
Security
The security of your personal data is important to us. We will store your data in a secure environment and only work with companies that give us sufficient guarantees regarding the protection of your data.
Control
You remain in control of the data we hold about you. You can unsubscribe from any communication from Technopolis at any time, and you can always ask for your data to be corrected and have it deleted if necessary.
Who is responsible for collecting and processing your data?
The body in charge of collecting and processing your data is Technopolis NV, with registered office at Technologielaan, 2800 Mechelen, enterprise number 0461.430.087. You can contact us at info@technopolis.be at any time. You can contact our data protection officer at dpo@technopolis.be.
Why do we collect data and on what grounds do we do so?
To provide our services, including personalised services
We need your data in order to provide our services. This is the case:
- if you make a reservation by telephone or email or via the website for a class visit, group visit or birthday party;
- if you register by telephone or email or via the website for a workshop, lecture or other activities that Technopolis offers;
- if you request by telephone or email or via the website for a quote for an event or other services provided by Technopolis;
- if you fill in a satisfaction form;
- if you register online to receive our newsletter;
- if you buy a ticket online;
- if you purchase an annual pass online or at the ticket office. We will ask for your details in order to set up the annual pass;
- if you take part in a competition or promotion, we will enter into an agreement. We will ask for your data in order prevent fraud and to be able to contact you if you have won a prize.
To be able to show you customised advertisements
The use of advertising cookies for Google Ads Remarketing, Meta Remarketing, LinkedIn Website Retargeting, Pinterest Remarketing, Microsoft Ads Remarketing, X Remarketing and Remarketing by Google Analytics for display advertising and related web technologies enables your surfing behaviour on websites and apps to be tracked, and a profile with your preferences to be created for you. As a result, you and other web users with a similar profile may be shown ads for Technopolis on other websites. This is an important way for Technopolis to use its advertising budget as effectively as possible in order to fulfil its mission in the general interest.
We will always ask your permission to show you customised advertisements. We do this through the cookie settings when you visit our website, which you can view and set according to your wishes at https://www.technopolis.be/en/cookiepolicy/. You can withdraw your permission in the section ‘How can I give or withdraw consent for the installation of cookies?’. More information about the tools used and what personal data they collect can be found here under ‘Other types of cookies or third parties that install cookies’ > ‘Remarketing and behavioural advertising’.
To send out our newsletter
Would you like to be the first to know about our latest cool exhibitions, activities, promotions and competitions? If so, you can sign up online for our newsletter and you will always be the first to know what’s going on at Technopolis. When you leave your details, we will always ask if you want to receive our newsletter. If you’ve had enough of receiving our news, you can easily unsubscribe at any time by using the unsubscribe link at the bottom of each newsletter in your mailbox.
To make audiovisual recordings
Some of our exhibits may make audiovisual recordings of you, if we have received your permission to do so. Recordings may also be made during shows, demos, workshops, events or other activities. This material may be used for promotional purposes on our website, in our newsletters and on social media channels. If you are clearly shown, we will always draw your attention to this possibility. In addition, we will always ask your permission before using targeted audiovisual material in which you appear.
For statistical purposes
We use data for statistical purposes, in order to analyse and improve the use and functioning of our services (in particular the website). The statistical tools we use are Google Analytics 4, Piwik Pro, Microsoft Clarity and Meta Ads Conversion Tracking. In addition, data helps us to determine which content is of most interest to our users and enables us to make our offering better and more relevant in the context of fulfilling our mission.
To detect and investigate abuse
We use data to prevent vandalism and to prevent and detect abuses such as fraud involving annual passes or tickets purchased online. Image recordings in publicly accessible areas may also be used for this purpose. This is done on the basis of a legitimate interest or legal basis in order to fulfil our mission.
To send out a survey
If we have obtained your data so that we can offer you our services (see above), we will also use it to send you a survey after your visit. We do this in order to improve our services on an ongoing basis. Only by hearing what you think can we reinvent our services and offering.

What data does Technopolis collect from me?
We mainly collect identification data from you, which you provide to us directly when you make a reservation or fill in any other form relating to our services. Identification data are surname and first name, company (if applicable) and email address, as well as postal address, telephone number and age if necessary. We also collect data about your use of our website. Cookies and pixels or similar tools are used for this. The data we collect in this way are log file and device data such as IP addresses and pages visited or information about your device’s brand, type and browser. Where possible, this information is anonymised, so that we only know approximately where you are visiting our website from, as this is not relevant to Technopolis.
From what sources does my data come?
We collect data:
- From you directly, when you visit our website, make reservations or submit orders on the website or fill in forms, use our app or use our public wi-fi network.
- From social media sites, if you give us permission to do so and your personal settings on the site in question allow this.
Will my data be stored securely?
We make every effort to give your data maximum protection. We use state-of-the-art security technologies and measures to protect your data against loss, and require the same from our service providers. We regularly evaluate the protection measures used in order to protect our systems optimally against any form of data loss or unauthorised access.
What about data relating to minors?
A great many visitors to Technopolis fall into the age category of 4 to 104 years. A key target group for the dissemination of our message is minors, which in this context means children under the age of 13. When the processing of personal data requires permission, we do not collect personal data from minors without the express consent of parents or guardians. This also applies to the use of the Technopolis app.
When minors use the app during a class visit and/or participate in an e‑rally via the app, the individual results and the results of the entire class are collected. In this case, Technopolis assumes that this permission for personal data processing is covered by the school’s privacy policy and that the school in question has taken the necessary measures prior to the visit in relation to this data collection. The school will be clearly informed of this when a reservation is made for a class visit.
Likewise, for the use of the app during a group visit to Technopolis that does not take place in a school context, such as birthday parties or family visits, we will assume that such permission has been arranged with the legal representatives of the children. This will be clearly indicated when a reservation for a group visit is made.
Technopolis seeks to avoid collecting personal data from children under the age of 13 unless it has legal grounds for doing so. If we are made aware that such data has been collected, we will delete it as soon as possible.
What third parties may receivemy data?
We may share your personal data with the following categories of recipients:
Advertising partners
To be able to show ads for Technopolis on other websites, we use the services of Meta, Google, LinkedIn, X and Pinterest. We use Microsoft Ads, Google Adwords Remarketing, Facebook Remarketing, LinkedIn Website Retargeting, Twitter Remarketing and Remarketing by Google Analytics for display advertising. These tools help us to display our ads in a targeted manner. If you would like to know more about what data these tools collect, read the privacy and cookie policies of Meta, Google, LinkedIn and X here. You can find this under the heading ‘Other types of cookies or third parties that install cookies’ > ‘Remarketing and behavioural advertising’. You can also find all the information you need about withdrawing your consent for the collection of cookies via this link, in the section ‘How can I give or withdraw consent for the installation of cookies?’.
Social media providers
You can click through to social media sites such as Meta, X, YouTube, LinkedIn or TikTok via our website. You can share information on these platforms by means of the usual buttons. These buttons are managed by the social media providers concerned, which means that cookies sometimes end up on your device. Technopolis has no control over the applications that these providers create, and we recommend that you read the providers’ privacy and cookie policies. This Technopolis privacy policy only regulates the use of the data that Technopolis collects.
Other partners
In the context of specific collaborations relating to exhibits, a promotion or an event, we may share data with partners. We will always inform you about this in a timely and separate manner, so that it is clear to you that your data is being shared in such cases. In addition, these partners may only use the data for the intended purpose, and only for as long as necessary in the context of the collaboration.
Service providers
We pass on your data to service providers that we use to fulfil our mission. This may be for support services such as IT or cloud storage, mailing list management, conducting surveys or carrying out payment transactions (for online purchases). These service providers will have access to certain data and information in the context of their service. They will never be permitted to use your data for their own purposes.
Other countries
Some service providers are located in countries outside the EEA (European Economic Area) and may store or process your data on their own servers. Technopolis only works with service providers who guarantee through binding agreements the same level of privacy protection as that which applies to residents of the EEA.
Government and authorities
We may pass on your data to the government and authorities if we are legally obliged to do so, or if there are suspicions of misuse.
How can I access, correct or delete my data?
We have of course made transparent arrangements so that you can exercise your rights to access, correct or even completely delete your data at any time. To do this, contact us by post (not forgetting to include a copy of your identity card, as required by law). You can also do this by email at dpo@technopolis.be.
How long will Technopolis store my data for?
We will not store your data for longer than is necessary for the intended purpose, or will do so for as long as required by law.
If you choose not to share your data with us any more, we will no longer use your data. This happens, for example, if you unsubscribe from our newsletters. However, we will continue to store your data for two years in order to respond to any complaints. In such cases, your data will be archived and only accessible to a limited extent. After this storage period, your data will of course be permanently deleted or anonymised.
What can I do myself to protect my data?
You can help us protect your data and that of other parties by not providing data relating to minors when using the website and the app and never providing the email address of a minor at an exhibit (where applicable). The law states that this can only be done with the permission of parents or guardians, and you probably understand that we cannot check this. This restriction certainly also applies to schools, unless the school’s representatives have made clear agreements about this with the parents or guardians of the minors they are accompanying.
Who can I contact if I have questions or complaints about privacy?
Email your question about privacy to dpo@technopolis.be. We will do our best to respond as soon as possible. If this does not resolve the problem, you can submit a complaint to the Belgian Data Protection Authority. More information about this can be found on its website.
Can this privacy policy change?
This privacy policy may be amended if our services change or if applicable legislation so requires. If there are significant changes, we will definitely let you know, and we will ask for permission if we wish to use your data for purposes other than those for which we originally collected it.
Version: October 2024